03 — End-to-end journey

Service blueprint · RM Expiry → APRA

Production and capacity become central: the ageing batch is consumed by a resequenced order.

View journey as

External sourceInside MRAHuman decisionExternal executionFeedback & audit

Follow one person

Swimlane

Signal

What entered MRA and what did it detect?

Notify

Who is told, through which channel?

Understand

Is the risk real and what is exposed?

Assess

Which mitigations are eligible and feasible?

Simulate

What happens to the network if we do this?

Decide

Who chooses, who approves?

Coordinate

Who else must agree before execution?

Execute

What is written into enterprise systems?

Verify

Did the expected outcome actually occur?

Learn

What is closed, captured and audited?

Source systems & data

Enterprise systems of record MRA reads from

Signal & orchestration

MRA Orchestrator, risk detection, case state

Primary human owner

Accountable for resolving the material risk

Specialist agents

Digital specialists performing analysis

Internal collaborators

Functions that contribute or decide

External partners

Bottlers and suppliers

Execution systems

Where the authorised action is performed

Audit & feedback

Evidence, reconciliation, learning

25 activities in this journey. Click any card for the full activity definition — actor, location, input, output, systems, handoff package and agent explainability.

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